Warm Springs Service Unit Nurse Advice Line

This is a combined synopsis/solicitation for commercial items prepared in accordance with FAR Part 12. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This is a request to establish a purchase order request to provide non-personal service contract for a toll-free telephone Nurse Advice line for American Indian/Alaska Native (AI/AN) patients who live on or near the Warm Springs Indian Reservation, Warm Springs, Oregon. PERFORMANCE WORK STATEMENT PERIOD OF PERFORMANCE AND LOCATION: Period of Performance: One Year from date of award Warm Springs Health & Wellness Center, 1270 Kot-Num Road, Warm Springs, Oregon 97761 2. STATEMENT OF WORK: The Contractor shall provide toll free telephone access for Nurse Advice and Medical Library, on 24-hour/7-days per week to the Warm Springs Service Unit. All WSH&WC active beneficiaries will have access to the Contractor�s service. The Contractor has defined the term �Member�, as used in this agreement as, those members and their immediate family that are beneficiaries of the WSH&WC active user population. The Contractor shall fax an encounter form within 24-hours to the WSH&WC staff, this fax to include all encounters. The fax shall include the caller�s name, date of birth, purpose of call and the advice provided to the patient from the Nurse Advice Line The Contractor shall hold all information provided by WSH&WC and its members as confidential, and any and all such information will not be distributed to any third party, especially medical information of the members. The Contractor will take all reasonable steps necessary to safeguard the privacy of member information. The Contractor is not responsible for Acts of God, acts or omissions of WSH&WC or other actions beyond the control of the Contractor while performing services under this agreement. The Contractor�s Nurse Triage process shall utilize specialized Nurse Triage process and shall utilize specialized Microsoft-based software and interactive voice response technology to support the Schmitt/Thompson protocols in use at the Contractor�s call centers. The Contractor shall utilize readily available, comprehensive protocols that reflect an extensive, high-quality physician written, reviewed, and updated medical knowledge base. The guidelines shall provide consistent, accurate triage information, as well as home care and health education information, and they shall be updated continuously. The Contractor shall utilize appropriate software to run established guidelines that the Contractor utilizes so the call centers have access to state of the art triage supported software platform. When patients in need of medical assistance call the designated Contractor�s Medical Call Center, they will first hear a disclaimer stating that if they are experiencing an emergency, they should hang up and call 911 or their appropriate emergency number. Callers will then have the option of being connected to the audio health library, or speaking immediately with a Registered Nurse. If a caller chooses to speak with a nurse, the nurse will document and discuss the patient�s symptoms and recommend an appropriate course of action. These courses of action (dispositions) range from �home care procedures� to �seek emergency care�. Depending on the disposition, the Contractor�s nurses will place follow-up phone calls to assure that the caller�s condition has improved. The Contractor shall ensure that the Caller will never get a busy signal. Indemnity � The Contractor shall indemnify and hold WSH&WC harmless from any claim, demand, loss, lawsuit, settlement, judgment or other liability, and all related expenses, which may arise from a negligent act or omission of the Contractor, its agents or employees. WSSU shall indemnify and hold the Contractor harmless for any claim, demand, loss, lawsuit, settlement, judgment or other liability, and all related expenses which may arise from or in conne…