Cisco SmartNet Services

AMENDMENT 1 ATTACHMENTS: 1.) Addendum-Amendment 1, and 2.) SmartNet Specifications Listing-Amendment 1. This Amendment adds information for service lines that may not have included an identifier or additional details. PLEASE REVIEW ATTACHMENT 7571TE-26CSS-1525482-CSS FOR FURTHER DETAILS This is a combined synopsis/solicitation for commercial services prepared in accordance with FAR Part 12. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. Solicitation No. 7571TE-26CSS-1525482 has been issued as a Request for Quotation (RFQ) for a ?rm-?xed-price commercial services purchase order for Cisco SmartNet support services to maintain, support, and enhance the operational readiness of Cisco network devices for the Indian Health Service, California Area federal facilities BACKGROUND: The Indian Health Service (IHS), an agency within the U.S. Department of Health and Human Services (HHS), is responsible for delivering federal health services to members of federally recognized tribes. IHS operates a geographically dispersed network infrastructure supporting clinical and administrative systems across multiple locations in the California Area, including Arcata, Clovis, Davis, Escondido, Hemet, Redding, Sacramento, and Ukiah. Reliable network operations are critical to ensuring uninterrupted healthcare delivery. Cisco network infrastructure forms the backbone of these operations. PURPOSE: The purpose of this contract is to procure Cisco SmartNet support services to maintain, support, and enhance the operational readiness of Cisco network devices. SmartNet service shall: Provide 24x7x365 access to Cisco Technical Assistance Center (TAC) Enable rapid hardware replacement (2-hour, 4-hour, or next business day based on service level) Provide access to IOS/IOS-XE software updates, patches, and security ?xes Deliver proactive security alerts and vulnerability noti?cations Support lifecycle and asset management via Cisco Smart Net Total Care portal SCOPE OF WORK: The Contractor shall provide Cisco SmartNet support coverage for twenty-seven (27) Cisco devices and associated licenses. Services shall include technical support, hardware replacement, software updates, and proactive monitoring. More details per device (including device serial numbers) can be found in Attachment 2 - SmartNet Speci?cations Listing excel spreadsheet. PERIOD OF PERFORMANCE: The anticipated period of performance includes one (1) 12-month base period and two (2) 12-month option periods. The base period is September 30, 2026, through September 29, 2027. Each option period, if exercised, will continue for 12 months following the prior performance period. PLACE OF PERFORMANCE: Services shall support equipment located at IHS California Area federal facilities including: Arcata, Clovis, Davis, Escondido, Hemet, Redding, Sacramento, and Ukiah. SOLICITATION INFORMATION Solicitation Number: 7571TE-26CSS-1525482 Request Type: Request for Quotation (RFQ) Contract Type: Firm Fixed Price Commercial Services Set-Aside: Indian Small Business Economic Enterprise (ISBEE) Set-Aside under the Buy Indian Act NAICS Code: 541519 - Other Computer Related Services. Small Business Size Standard: $34 million average annual receipts Product Service Code: DA10 - IT and Telecom - Business Application/Application Development Software as a Service. Issue Date: September 8, 2026 Quotation Due Date: September 14, 2026, at 3:00 PM Eastern Time Submit Quotations To: [email protected] Email Subject Line: 7571TE-26CSS-1525482 Cisco SmartNet Services This requirement is set aside for Indian Small Business Economic Enterprises (ISBEE). Under the Buy Indian Act, o?ers are solicited only from Indian Economic Enterprises that are also small business concerns under the applicable NAICS code. O?ers received from enterprises that are not both Indian Economic Enterprises and small business concerns will not be considered and will be reje…