J063 Service and Software Updates to Security Access Control and Camera Systems Across Idaho/ Eastern Oregon VA Locations

THIS IS A SOURCES SOUGHT NOTICE ONLY. This is not a solicitation for bids, proposals, proposal abstracts, or quotations. The purpose of this Sources Sought Notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. The responses received from interested contractors will assist the Government in determining the appropriate acquisition method. The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 20, is conducting market research to identify potential sources which can provide the following services: Title: Service and Software Updates to Security Access Control and Camera Systems NAICS Code: 561621, Security Systems Services (except Locksmiths) Locations: varies across Idaho/ Eastern Oregon VA, see below Tasks: Overview: the Contractor shall monitor the CBOCs in Caldwell, Twin Falls, Mountain Home, and Boise VAMC Logistics Warehouse internal or external doors and motion alarms. This requirement include alarm monitoring and possible service calls to all locations, including the Boise VA Medical Center (see below). The contract will also include security cameras, PIV card readers, and software updates from the Contractor. Software updates improve performance, add features, and patch vulnerabilities, keeping systems secure and compliant. Contractor shall respond to calls for service to maintain, repair, and/or replace needed hardware and/or software to correct problems associated with the following: any/all burglar alarm systems, video operations components and systems, Lenel Alarm Monitoring system, Milestone CCTV Software and hardware, and the Roam Alert Patient Management System. If Contractor replaces a non-operational burglar alarm system, the Contractor shall assume monitoring of the new system immediately. Contractor shall be requested by an authorized employee of the BVAMC to inspect, repair, or replace all systems related to burglar alarm systems, Lenel Security system, Milestone video management system, and associated parts or systems controlled by these systems to include; card readers, cameras, software updates, motion sensors, door/window contacts, dialers, switches, wires, conduit, circuit boards, wired or wireless communication systems, and other miscellaneous parts or accessories needed to repair or replace broken parts or systems. In addition to repairing the current video and access control systems, the Contractor shall, at the request of authorized employee of BVAMC, install new hardware or software to expand the abilities of the video or access control systems. Contractor may be asked to provide parts to the Boise VA when VA employees will complete the installation of those parts. The Contractor can be asked to provide spare items that the VA needs to have in stock. The Contractor shall respond to emergency service calls to the following locations and timeframes: Boise VA Medical Center, 500 W. Fort Street, Boise, Idaho 83702 (2-hour response time) Caldwell CBOC, 713 Haystack Wy, Caldwell, ID 83605 (2-hour response time) Eastern Oregon CBOC, 635 Hwy 20 N Suite #4, Hines, OR 97738 (6-hour response time) Mountain Home CBOC, 815 North 6th East, Mountain Home, ID 83647 (3-hour response time) Salmon CBOC, 705 Lena Street, Salmon, ID 83467 (8-hour response time) Twin Falls CBOC, 260 2nd Ave East, Twin Falls, ID 83301 (4-hour response time) Twin Falls Annex, 450 Falls Ave, Suite 108, Twin Falls, ID 83301 (4-hour response time) Vet Center, 2424 Bank Drive, Boise, ID 83702 (2-hour response time) River Street Clinic, 1276 River Street #203, Boise, ID 83702 (2-hour response time) Veterans Cemetery, 1585 East Elm St (E 4150 N), Buhl, Idaho 83316 (4-hour response time) Contractor shall electronically send the available updates to the VA Police Physical Security Officer, or come to the VA and install them from portable media. Due to the importance of this service, VA requests a minimum of a 2-hour response time. Additional Market…